One Club, One Team, One Vision
One Club, One Team, One Vision
One Club, One Team, One Vision
The Club’s culture reflects our unique relationship with Hong Kong and the values that shape everything we do:
Integrity is a cornerstone of our culture. We’re fair, transparent, professional and hold ourselves to high ethical standards. Everyone here is expected to show integrity, with colleagues, customers and other stakeholders.
Excellence is another guiding principle. We strive to be continuously outstanding at all times. Our world-class leadership means delivering exceptional quality, whether it’s hosting a championship race, or preparing a customer’s meal. Details matter, whatever the occasion. Alongside this commitment, runs a focus on finding new, innovative ways to delight customers.
Customer centricity is one of the key drivers of collaboration. Customers are at the heart of what we do. Their needs run throughout our strategic priorities and cultural pillars. A fact that is captured in our ongoing focus on “One Club, One Team, One Vision”.
Social responsibility is another cornerstone. As one of the world’s leading charity donors, we have an acute sense of our social impact. Joining the Club means becoming part of a team that makes a difference in education, health, elderly care, sport, the arts – and more. Everyone’s role here, directly or indirectly, improves local lives.
Individual accountability helps bring together our diverse and inclusive 20,000-strong team. By each of us taking responsibility for our own development and sharing our expertise, we help realise the Club’s potential as well as our own.
Collaboration is foundational here. We recognise all our success is team-based. That’s why we foster a welcoming, respectful culture where everyone feels psychologically safe, valued and included. Open dialogue is encouraged; differences are celebrated; and support is taken as read.