(Assistant) Technical Manager –Multi-Media (Shatin Racecourse)

Job Summary

Major Tasks

• Responsible for the 24/7 operations at HKJC premises; support the operations, monitoring and ensuring one or multiple, as assigned, of building fabric and infrastructural, electrical and mechanical systems are operating at their parameters in a safe, reliable, efficient and in accordance with the statutory requirements, ensuring all premises are reliable and available in meeting all operational requirements and all users' requirements. Ensure all the building installations are available for their intended use during race and non-race days.
• Ensure efficient and effective delivery of facilities operations by managing of resources planning in line with strategic business objectives, implementing and up keeping of the facilities and equipment, operation and maintenance services, coaching subordinates to demonstrate effective performance, and organising the training and development of staff. This also includes planning of space utilisation and constant review of the operations, service standards, manpower deployment, work methods, performance benchmarking, manpower and process re-engineering.
• Ensure minimum disruption to business operations in emergency or crisis situations by formulating and implementing preventive and corrective maintenance programs with Facilities teams and Project teams and emergency response plan, and ensuring continuous transfer of know-how and best practices from the markets.
• Direct and implement preventive and corrective maintenance programs so that remedial actions can be taken immediately and effectively to ensure that the business operations are not critically affected.
• Assist the formulation of Service Level Agreements with user departments to achieve Key Performance Indicators at optimum cost, oversee the quality and execution of SOPs, and design follow up programs to ensure that services delivered are in a timely and efficient manner according to users' requirements.
• Assist the preparation and monitoring of annual budgets, capital work programs and operating budgets for the facilities, and ensure that expenses are maintained within budgets.
• Assist the engagement and coordination of consultants and contractors and supervise their work.
• Assist supervisor to implement BIM into facilities management through digital model including equipment specifications, maintenance schedules and asset lifecycle information to streamline daily operation, plan effective proactive maintenance tasks and optimize resource allocation.
• Assist supervisor to integrate the latest technologies into facilities management to enhance energy, waste, safety, security and manpower management.
• Assist supervisor to act as in-house consultant to establish design criteria, directs the preparation of technical drawings, specifications, tender documents and monitors work progress for minor alterations, additions and improvement works.
• Assist the change management on both operation and management level. Handle staff conflict and complaint. Motivate staff to perform. Conduct regular review of system performance and work processes; Collect and use data to assess and identify innovative solutions and technology to resolve shortfall and seek for continuous improvements.
• Plan, review and maintain adequate manpower resources of team. Supervise special tasks and regular drills with key stakeholders. Maintain and update training record; identify training need and organize training for shift duty team in non-regular hours. Review, update and enforce the Property Manual, Operation Procedures, and Incident Management Plan, etc. Support annual planning activities such as asset reviews, budgeting and capital project recommendations.

Education

Qualifications

Experience