(Senior) Membership Services Officer (Administration) - 1yr Temporary Contract

The Department

Our Membership Services Department plays an essential role in providing co-ordination, administrative support and amenities to deliver quality services to the 24,000 Club Members and their families.

The Job

You will:

• Process all membership applications, through both paperwork and electronic tools;
• Process to maintain Members’ personal record in order to achieve the attributes of Data Accuracy and Quality;
• Prepare related correspondence, memos and other documents as requested;
• Handle customer enquiries in writing, via telephone, or in person;
• Provide services to applicants/members during the process; and conduct orientation to new members;
• Periodically review and refine the workflow and automated system to implement changes which suit the latest business and operational needs;
• Observe and follow strictly the Personal Data (Privacy) Ordinance
• Assist in planning and coordinating events.
• Undertake other tasks assigned by management

About You

You should have:

• Have a degree in Business Administration, Communications or related disciplines, with a minimum of 2 years experience in the business field;
• Possess excellent verbal and written communication and documentation skills in English and Chinese, as well as a good command of Putonghua;
• Be well organized, responsible, efficient and attentive to details; and have an analytical mind;
• Be able to deal with your work and customers in a mature and tactful manner; and willing to take up new challenges;
• Hands-on experience of MS Office applications namely Word, Excel, PowerPoint and Access.

Terms of employment

The level of appointment will be commensurate with qualifications and experience. A temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.