职位需求编号: 4038

Catering Operations Supervisor (Public Stand)

职位档案简介

The job holder is responsible for supporting the daily operations in assigned outlet ensuring the business performance and customer service objectives and targets are achieved consistently, and that high standards of food, service and health and safety are maintained. He/she is accountable for delivering experiences and touchpoints for a unique customer journey, actively engaging with members during operation hours, and managing a team of people whose priority is excellence and engagement.

主要职责

Support the Food and Beverage operations and provide excellent service to Members and guests.
Meet and greet Members in professional manners.
Assist the direct supervisor to manage the compliance of staff with Standard Operating Procedure (SOP) requirements and service standards, especially when SOP changes are implemented.
Coach and train new staff and trainees to maintain service standards, improve performance, and align with the Club's culture.
Promote Club's facilities and services to Members and collect relevant feedback on Food and Beverage to share with the culinary team for follow-up and future menu planning.
Coordinate the delivery of marketing programmes and promotional materials.
Perform any other related duties as assigned by supervisor.

教育程度

Form 5 standard, preferably with Diploma in Hotel Management or equivalent.

资格证书

经历

A minimum of 5 years relevant experience in hotel or sizable catering establishment, with two years in a similar position.

Fast food experience is preferred for Trackside Catering positions.