Assistant The Racing Club Membership Manager

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Racing Division is committed to managing all aspects of Hong Kong’s world-class sport of horse racing, covering the full value chain — from importation and training to racedays, equestrian, welfare, integrity, and international engagement.  With Conghua Racecourse and Greater Bay Area expansion, we’re shaping racing into a dynamic sporting, social, and entertainment experience.

The Job

• Develops potential The Racing Club candidate pipeline and recruits new The Racing Club members and The Racing Club Syndicate members
• Expands personal network and works on new member acquisition by conducting active business development activities to members on a continuous basis
• Maintains good relationship and provides high quality account servicing to members so as to maintain customer satisfaction and loyalty
• Follows up with potential members and coordinates with internal departments on membership application
• Handles existing members / public enquiries independently including replying to incoming calls and written/ e-correspondences
• Attends duty on Racedays, pre-sale activities and members’ programs whenever required
• Promotes Racedays and Non-racedays members’ programs and The Racing Club venues for dining
• Works on event logistics and cost control; provides on-site support to ensure successful execution of the membership recruitment events and members’ private events.
• Maintains members’ records and ensures data accuracy and confidentiality
• Ensures compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses
• Undertakes other duties as assigned by Racing Club Membership Senior Manager

About You

• University or above in any disciplines
• A minimum of 4 years’ solid experience in account servicing and/or business development
• Applicant with less experience will be considered a role of senior officer
• Excellent telephone manner, interpersonal and communication skills
• Good attention to details and logistics
• Professional manner on handling confidential information
• Hands-on computer skills in MS Word, Excel and PowerPoint
• Fluency in spoken English and Chinese, which includes Cantonese and Putonghua
• Knowledge of horse racing an advantage

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.