Assistant The Racing Club Membership Manager

The Job

You will:

• Develops potential The Racing Club candidate pipeline and recruits new The Racing Club members and The Racing Club Syndicate members
• Expands personal network and works on new member acquisition by conducting active business development activities to members on a continuous basis
• Maintains good relationship and provides high quality account servicing to members so as to maintain customer satisfaction and loyalty
• Follows up with potential members and coordinates with internal departments on membership application
• Handles existing members / public enquiries independently including replying to incoming calls and written/ e-correspondences
• Attends duty on Racedays, pre-sale activities and members’ programs whenever required
• Promotes Racedays and Non-racedays members’ programs and The Racing Club venues for dining
• Works on event logistics and cost control; provides on-site support to ensure successful execution of the membership recruitment events and members’ private events.
• Maintains members’ records and ensures data accuracy and confidentiality
• Ensures compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses
• Undertakes other duties as assigned by Racing Club Membership Senior Manager

About You

You should have: 

• University or above in any disciplines
• A minimum of 4 years’ solid experience in account servicing and/or business development
• Applicant with less experience will be considered a role of senior officer
• Excellent telephone manner, interpersonal and communication skills
• Good attention to details and logistics
• Professional manner on handling confidential information
• Hands-on computer skills in MS Word, Excel and PowerPoint
• Fluency in spoken English and Chinese, which includes Cantonese and Putonghua
• Knowledge of horse racing an advantage

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.