Requisition ID: 2909

Branch Management Staff

The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

The job holder is responsible to oversee day-to-day operations and business. This role also monitors and analyzes betting trends, customer preferences, and market competition to develop strategies that drive customer engagement and increase branch revenue.

The Job

You will:

Assist Branch Manager in day-to-day business activities of the branch/ new format experience Branches, and deputize RM and peers as required
Conduct branch supervision, administration works and staff deployment to deliver high quality customer service for reaching customer expectation and satisfaction
Knows your customers, response by positively engage with customers and retain the relationship in their wagering experience based on the demographics of the district and customer needs
Represent as Area Ambassador to build up positive community relationship with local stakeholders
Execute business initiatives & cascaded business plans to drive performances vs KPI, and renders support, guidance and coaching to junior staff members on OCBBs transformation strategy
Control operating expenses to effectively utilize available resources to maximize operational efficiency
Collaborate with Branch Management Team & leads a team of junior members to enhance teamwork, promote open communication and escalate junior staff issues and conflicts when required
Groom & develop the right competence of staff to deliver the customer experiences in both transactional and new format style OCBBs
Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses
Undertake other duties as assigned by Branch Manager.

工作性質:

管理分行團隊及督導日常營運
負責分行行政工作、人事管理及培訓
協助分行提高營運效率
帶領團隊達成績效指標
帶領團隊提供卓越的顧客服務

(*一切內容以英文為準)

About You

You should have:

Diploma or above in any disciplines
A minimum of 3 years’ experience in Retail or Service industry
Strong leadership skills & attention to details
Excellent interpersonal & communication skills in both spoken/written English & Chinese
Hands-on experience of MS office applications
Ability to work on shift including weekends and public holidays
Knowledge of Horse Racing, Football Betting and Mark Six an added advantage

*Multiple openings located in various branches across Hong Kong, Kowloon and New Territories.

入職要求:

高級文憑程度
具備從事顧客服務工作
最少三年管理經驗者可獲優先考慮

(*一切內容以英文為準)

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.