Captain (Moon Koon)

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

• Ensure Food and Beverage operation and service excellence for Members and guests in the following areas:
  1. Daily outlet floor operations.
  2. Compliance of staff grooming with the Club's standard.
  3. Compliance of outlet physical layout with the Club's standard.
  4. Proper mise-en-place.
  5. Adequate tableware and consumable items for smooth operations.
  6. Good working conditions of operating equipment; preparation of repair and maintenance requests when necessary.
  7. Cleanliness of work stations and full observation of safety procedures.
  8. Usage of MCRM and related systems.
• Assist the superior level to manage the compliance of staff with SOP requirements and service standards, especially when SOP changes are implemented.
• Coach new staff and trainees to maintain established service standards, achieve continuous improvement, and help colleagues align with the Club's culture.
• Promote facilities and services to Members; collect relevant Food and Beverage comments to pass to the culinary team for follow-up and future menu planning.
• Coordinate the delivery of marketing programmes and promotional materials; manage the promotional counter during festive seasons.
• Perform any other related duties as assigned by the supervisor.
• The below additional duties are applicable to Captain only:
  1. Meet and greet the members in a professional manner by escorting and leading members and their guests to the designated table.
  2. Present the restaurant menu and recommend dishes to members.
  3. Take orders from members and ensure the follow-up of orders with accuracy and efficiency.
• The below additional duties are applicable to Trackside Supervisor and Operations Manager only:
  1. Liaise with contractors and suppliers to coordinate related catering activities such as beverage supplies and stock distribution to all fast food outlets and canteens.
  2. Conduct and supervise the monthly stock-taking activities; prepare store and market requisitions according to requirements and forecasts.
  3. Maintain all operational records, e.g., Inventory, Food and Beverage orders.
  4. Analyze and review operation procedures and recommend improvements to the supervisor.
  5. Prepare daily production volume and sales turnover reports and assist the supervisor in preparing the annual operating budget.
  6. Conduct training for all new staff, both full-time and part-time, and monitor their performance.

About You

You should have:

• at least 3 years’ relevant experience in clubs or hotels
• Can-do attitude and ability to work in a fast paced environment
• good communication and interpersonal skills in both English and Chinese

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.