Requisition ID: 3776

Assistant CRC Grandstand Public Venue Operations Manager

Job Summary

The job holder is tasked with executing short-term and long-term business strategies to deliver and maintain racing and wagering services, aiming to enhance customer experience. The job holder leads and supervises a team to ensure top-notch customer service both at racecourses and in administrative tasks, and provides personalized support to premium customers. Additionally, the job holder manages a mixed team of staff to meet operational objectives at Racecourses, fostering effective communication and customer satisfaction, while guiding junior employees on all raceday operation and coordinating with other departments on racecourse operations, admission and attendance.

Major Tasks

Develops and maintains relationship with customers through customer relations/ retention activities
Provides dedicated customer service in assigned venues in racecourses during racedays
Works closely with Event, Catering and other service team to deliver the best customer experience on site
Works as part of the effective and highly motivated team in delivering business objectives and result
Manages the available resources to provide customer services at the racecourse
Develops and implements business plan and service improvement initiatives
Establishes staff management, development and performance standard to achieve effective and highly motivated team
Drives the development and implementation of business performance measurement system and service quality assurance programs
Works closely with internal and external partners to enhance racegoing experience and service standard
Ensures compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's businesses.
Undertakes other duties as assigned by Line Manager.

Assistant CRC Grandstand Public Venue Operations Manager

Job Summary

Major Tasks

Education

Qualifications

Experience