Requisition ID:
3113
End User Support Staff
Job Summary
The role is responsible for implementing, maintaining and supporting various desktop applications and end user solutions and platforms.
Major Tasks
- Work with EUS support services vendor to ensure all services are delivered within the SLA.
- Handle all EUS hardware and software procurement processes.
Education
- A diploma or above in a relevant field such as Computer Science, Information Technology, or Management of Information Systems.
Qualifications
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
Experience
- Minimum 4 years of experience in IT support, helpdesk, or end user support roles.
- Ability to work closely with other IT teams to resolve issues and improve service delivery.
- Excellent verbal and written communication skills to assist and educate end users.
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