Requisition ID: 3815

Manager, Beverage

Job Summary

The job holder assists in managing beverage services in the outlets and bar operations to meet business and customer service goals. Responsibilities include enhancing beverage sales and profitability, crafting unique customer experiences, differentiating the outlets with innovative products and services, engaging with members, and leading a team focused on excellence and customer engagement.

Major Tasks

Achieving Business Results and Managing Cost Base

Collaborate with culinary, Procurement, and Membership Marketing teams for programs and marketing campaigns
Develop wine retail plan, events, wine lists, and wine-by-glass programs
Develop wine sourcing strategy
Set realistic and achievable targets to maximize business return
Review financial performance against plan and take corrective measures

Providing Excellent Services to Members and Guests

Build strong relationships with Members through frequent contact
Solicit and log Members' feedback, sharing it with the team
Develop events and programs based on Members' demands and interests
Monitor market trends and recommend new products and technologies
Master membership MCRM and hospitality service systems

Driving Operational Excellence

Drive continuous operation and process improvements
Develop and recommend solutions
Participate in cross-BU collaboration projects and committees
Research and benchmark relevant topics
Develop strategies for business improvement

Ensuring Compliance with SOP Requirements

Ensure operations comply with SOP requirements and recommend SOP changes if necessary.

Meeting Compliance Requirements

Manage food and beverage quality, service standards, facilities, and safety records
Arrange training sessions and briefings for staff
Enforce the HACCP system and participate in the HACCP Committee
Attain re-certification during audits
Work with the Food Safety Quality Assurance team on related issues

Ensuring Safety Regulations Compliance

Ensure staff follow safety work practices under constant review
Review and inspect facilities regularly
Participate in the divisional work safety committee

Leading and Engaging Team Members

Make recruitment decisions and plan succession for key positions
Inspire and motivate staff through engagement activities
Coach for performance and handle staff issues

ObservingBehaviour and Service Standards

Lead by example with a strong presence on the floor
Communicate effectively, motivate, and coach staff
Improve service efficiency and resource planning
Resolve issues and perform effective service recovery

Other Duties

Perform any other related duties as assigned by the supervisor.

Education

A degree or higher Diploma in Hospitality Management or equivalent

Qualifications

Accredited international wine master certification
Minimum of Advance WSET and or Certified Sommelier from the Court of Master Sommelier
(Obtained the Wine and Spirit Education Test Level 3 for Beverage Manager)

Experience

At least 5 years' experience in similar position in hotels or clubs