Store Manager, Mainland Retail Operation

Job Summary

The job holder is responsible for ensuring a seamless experience for customers purchasing merchandise from retail shop. The job holder also ensures accurate and timely delivery of merchandise.

Major Tasks

• Ensure operations standards at shops including procedures, customer service, brand standards
• Support the growth of merchandising team expansion inside / outside the racecourse
• Monitor stock inventory and ensure effective transferring merchandise between points of sales on a timely manner
• Support on proposing promotion, pricing in order to maximize operations efficiency, work close with marketing team on write-off and promotion plans to well-utilize the write-off stocks or bundled/ themed campaign to boost the sales.
• Compile weekly sales and operation reports
• Support internal sales with different departments and provide timely customer service
• Lead a sales team to manage overall daily operations
• Deliver coaching and training for frontline team to maintain a high standard of store environment and provide excellent customer services
• Handle customers' enquiries and complaints in a highly professional manner
• Drive planning, visual merchandising and inventory and stock management
• Maintain the highest standard of environment as well as positive shopping experience for customers
• Ensures compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business
• Undertakes other duties as assigned by Line Manager

Education

A bachelor degree in retail operations or related disciplines.

Qualifications

Experience

A minimum of 5 - 7 years' experience in retail operations / shops management; working experience in luxurious brand is preferred.