Assistant Business Planning and Analytics Manager (Retail)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Assist in undertaking projects that involve market research, data analysis, and report writing to support decision-making and strategic planning
• Identify and monitor data quality metrics to ensure accurate and reliable reporting across different functions
• Conduct regular data analyses to generate insights and support the development of strategies for the department
• Ensure compliance with relevant policies and legal requirements to maintain the integrity of operations
• Use appropriate tools to visualize the data analysis via reports and interactive dashboards
• Undertake other duties as assigned by Manager

About You

• Bachelor degree in Business Administration, Finance, or related discipline
• Minimal 4 years relevant working experience in business analytics related fields
• High independence, strong business acumen and high level of analytical ability
• Sensitive to consumer/retail market trend with ability to identify opportunities and implement changes for operation efficiency
• Solid experience in relational databases and familiarity with various database systems
• Experience with data visualization, quantitative and/or financial modelling tools and techniques
• Candidates with less experience will also be considered

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.