Assistant Content Manager (Website Operations)

The Department

Being part of the Web Exposure Management & Publishing team (WEM&P) under Public Affairs (Racing, Wagering, Strategic and Digital Communications, Issue Management), the team is responsible for the web exposure management, content publishing and day-to-day operation for the Club’s official websites, covering content update, planning, publishing, and checking of web content, as well as prioritize publishing tasks.

Web Exposure Management & Publishing Team is also responsible for on-site web incident management, including impact assessment, escalation, mitigation and communication. He / She is also assisting in small scale channel enhancement projects triggered by operation or business need, such as conducting UAT/web system implementation, and establishing operation manual to enhance publishing workflow.

The Job

You will:

• Perform day-to-day website operations, to safeguard web exposure management and content publishing workflow for the Club’s official website, and prioritize tasks in the pipeline and follow through on different stages, from request, processing, production approval
• Handling ad-hoc requests from different business units and project teams, and supporting change management as well as new initiatives, such as UAT and implementation, in a small-scale channel enhancement project life cycle
• Manage web incidents if there is any irregularity identified, including reporting, mitigation, as well as customer communication, and target to minimize customer impact
• Support in operation manual development and maintenance
• Work 5 days per week on a roster basis, perform duty at night, Saturday and Sunday as per roster arrangement

About You

You should have:

• Diploma/Associate Degree or above
• A minimum of 5 years of solid experience in online publishing and web project coordination, preferably gained in sizable organization
• Proven experience in web incident management
• Change management experience in web projects
• Attentive to details, responsible personality and strong desire to advance own competency
• Ability to work independently and under pressure
• Knowledge in Photoshop, video-editing software
• Knowledge of HTML, CSS, JavaScript, content management system is a plus
• Knowledge in horse racing and football is a strong advantage

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.