Deputy Executive Manager, Digital Experience and Innovation

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

Project Management Office (PMO) and Planning

• Support Digital Experience and Innovation(DEI)’s Executives to establish a clear digital strategy and roadmap, prioritizing initiatives and preparing budget plans based on strategic goals, incremental benefits, resource availability and dependencies
• Support DEI’s Executive to liaise with different divisions and departments such as IT, Finance, and others to align the digital initiatives and resources collaboratively, according to the organizational goals and prioritization
• Lead and implement project management frameworks to ensure effective project governance and execution of digital initiatives
• Act as the centralised team to monitor and report on the progress of all digital initiatives, providing a holistic view of project statuses, risks, and outcomes to Senior Management, DEI’s Executives and other stakeholders

Platform Planning and Reporting

• Support the Director in the development and execution of the multi-year Digital Platforms strategy and operating model.
• Lead preparation of presentations, briefing papers and executive reporting for ExCo, Management Committees and strategic review forums.
• Drive organisational planning, workforce planning and operating model improvements across Digital Platforms.
• Act as the integration point across Enterprise Platforms, Enterprise Experience, Insights & Innovation and Business Value Streams to ensure alignment of priorities and execution.

Enterprise Portfolio Governance

• Own the governance framework for Digital Platforms and ensure initiatives are prioritised according to enterprise value, strategic alignment, platform roadmaps, benefits and resource availability.
• Coordinate quarterly and annual platform investment planning, including prioritisation recommendations and trade-off analysis for Digital Platforms leadership.
• Establish and maintain an enterprise-wide view of platform investments, dependencies, risks and benefits.

Benefits Realisation

• Establish benefits tracking and value realisation frameworks for all major platform investments and provide regular reporting to senior leadership.
• Monitor platform adoption, utilisation and realised business outcomes, ensuring investment objectives are achieved.

Others

• Ensures compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business.
• Undertakes other duties assigned by line manager.

About You

• Bachelor’s degree in Business Administration, Digital and Information Technology, or a related field
• Minimum 10+ years of experience in digital strategy development, project management, or consulting
• Minimum 5+ years of management experience with proven record of developing and executing digital experience strategies
• Proven track record of working with senior management and cross-functional teams
• Excellent communication, presentation and leadership skills
• Experience in digital transformation in consumer and entertainment industries
• Familiarity with the culture, business environment and market in Mainland is preferred
• Excellent strategic partnership and vendor management

Technical Skills:

• Experience in digital strategy and roadmap development, including defining digital product vision, roadmap planning, prioritization, and collaboration with cross-functional teams for successful product development and deployment
• Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, MS Project) and collaboration platforms (e.g. Confluence or Microsoft Teams)
• Proficiency in applying design thinking methodologies and ideation frameworks to foster innovation
• Analytical skills with experience in leveraging digital performance analytics tools (e.g., Google Analytics, Tableau, Power BI) to gather insights and make data-driven decisions
• Familiarity with UX design principles and best practices to create engaging and
• Familiarity with emerging technologies such as AI, IoT, blockchain, etc.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.