Manager, Business Planning (Membership and Customer Excellence Division)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

Business Planning and Budgeting:

• Support the development and update of the 5-year plan aligning with the MCE strategic directions
• Establish criteria and systematic approach for prioritising CAPEX and/or Operational Initiatives
• Coordinate the annual planning and budgeting (and reforecasting) process across MCE teams
• Organise team level and divisional level performance reviews.

KPI Setting and Monitoring:

• Orchestrate the activities below across individual teams of the division
• Establish / review / recommend KPIs for the 5 year plan
• Define and seek confirmation of milestone and outcome KPIs
• Set KPI targets and reporting frequency
• Perform external benchmarking where appropriate as reference for target setting
• Define data requirements, data sources and collection methods
• Cascade divisional KPIs to next level

Performance Tracking and Reporting:

• Orchestrate the activities below across individual teams of the division
• Define / review KPI reporting requirements and data sources
• Collect performance data and identify key variances for follow up
• Propose actions and roles and responsibilities to address shortfalls
• Revise targets / forecasts

About You

• A university degree in Business, Finance or related disciplines.
• At least 6 years of demonstrable experience in performing business planning, budgeting and performance management at manager level in service, hi-tech or financial industry.
• Background in hospitality business would be an advantage.
• Sound knowledge of strategy development and performance management methodologies.
• Strong coordination and communication skills to work with multiple teams and stakeholders from different backgrounds.
• Good command of written and spoken English and Chinese.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. 

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.