Manager, Digital Experience and Innovation (Product Owner)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

Job Summary

The job holder is responsible to provide support to build, cultivate and expand the digital ecosystem. This involves acquiring and engaging customers, particularly focusing on acquisition and activation, wagering interest cultivation, fostering loyalty, and mitigating customer churn through the digital touch points and platforms.

The Job

• Supports line manager in delivering user centred digital experiences across the Club's range of digital channels, including mobile app, website, e-commerce and cross-media platforms
• Takes the Product Owner role or assists the Chief Product Owner under agility framework to map the persona, develop epics and user stories, front-end user requirements and non-functional requirements for the Club's digital transformation on wagering customer journey and digital experiences, based on management's direction, input from customer behaviour research, customer feedback and wagering product teams
• Works closely with business users to understand business objectives, gather requirements and translates into desirable digital solution
• Conveys the product requirements and liaisons with IT and/or external vendor; Evaluates their solution, deliverable and product quality, especially on the front-end experience, and deals with the gap
• Manages the project scope and delivery schedule; including product backlog prioritization; potential risks identification and mitigation
• Manages and participates in various product development activities, including user research, needs finding research, conceptual validation, UX/UI design, usability testing and user acceptance test
• Assesses and analyses usage behaviour and customer experience, and translates findings into actionable improvements plan; stays abreast of current trends and best practices in digital industry and technology options; consistently brings in new ideas to increase customer engagement
• Supports DEI's Content Strategy and Management team and other customer front-end teams on product launch, upgrade and Q and A
• Ensures compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business
• Undertakes other duties as assigned by Line Manager

About You

• Bachelor degree or above in Information Technology, Computer Science, Business Information System, Multimedia Design, or other relevant disciplines
• At least 7 years of working experience in consulting, digital solution, mobile app experience design and technology project management
• Solid product-owner experience within an agile team on digital products implementation; Product Owner / Manager certification under agility framework is an advantage
• Strong project management skills
• Strong technical know-how and experience in mobile front-end development
• Solid experience in UX/UI design and with a strong understanding of user centred design
• PMP certification is highly preferred

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.