Manager, MCE Business Strategy and Execution

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class horse sports and entertainment organisation that acts continuously for the betterment of our society. The Club has a unique value creation model, through which the Club generates sustainable economic and social value for the benefit of the community and supports the HKSAR Government in combatting illegal gambling. The Club is Hong Kong’s largest single taxpayer and one of the city’s major employers. Its Charities Trust is one of the world’s leading charity donors.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Business Strategy & Execution
  • Support the development and execution of MCE's strategic priorities and business plans.
  • Partner with business units to identify and assess opportunities that strengthen member value, customer outcomes and business performance.
  • Translate strategic priorities into actionable plans and measurable outcomes.
  • Support the development of business cases and strategic recommendation.
  • Support implementation of strategic initiatives and evaluate performance against intended outcomes.
  • Monitor progress against strategic priorities and highlight emerging areas requiring attention.
• Business Performance & Insights
  • Analyse business performance, customer and market insights to identify trends, opportunities and areas for improvement.
  • Develop reports, presentations and insights to support leadership decision-making.
  • Support the development of business cases, recommendations and performance improvement initiatives.
  • Translate data and insights into actionable business recommendations that improve business performance.
  • Contribute to the adoption of new ways of working that improve business performance.
• Process Excellence and Governance
  • Support process mapping and review initiatives to identify process gaps, inefficiencies and opportunities for improvement.
  • Support the development and implementation of governance frameworks, standards and operating procedures.
  • Coordinate governance activities for strategic initiatives, including key milestones tracking, decisions and action items follow up.
  • Prepare governance reports, progress updates and materials for leadership forums and decision-making bodies.
  • Monitor compliance with agreed governance processes and follow up on outstanding actions.
• Stakeholder Management
  • Build effective relationships across MCE and support functions.
  • Work collaboratively with stakeholders to support alignment on strategic priorities and business objectives
  • Facilitate discussions and support resolution of business challenges and competing priorities.
• Undertake other duties as assigned by Senior Manager, MCE Business Strategy & Execution

About You

• Bachelor's degree in Business Administration, Management, Strategy, Finance, Economics, Marketing or related discipline.
• 5-8 years of experience in business strategy, business planning, performance management, consulting, business transformation or related functions.
• Experience working across multiple stakeholder groups and functions.
• Strong analytical and problem-solving capability with the ability to interpret complex information.
• Experience preparing business cases, management reports and executive presentations.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Excel and PowerPoint.
• Experience in data analysis and business reporting tools is an advantage.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.