Manager, Member Communication & Journey

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Proactively work with stakeholders across the Club to gather information about all Club-owned advertising space and digital inventory.
• Collaborate closely with business units to evaluate their inquiries and support their individual communication objectives.
• Independently drive marketing programs and coordinate the execution of marketing activities.
• Assist in content development and design customer journeys to communicate the Club's community efforts at strategic touchpoints.
• Develop and refine program and event activation plans, ensuring timely delivery and effective execution with on-site supervision.
• Manage creative, social media, and media agencies efficiently for the creation and execution of marketing materials.
• Produce and submit regular and ad-hoc reports to team leaders and management.
• Build and maintain long-term collaborative relationships with business partners.

About You

• Undergraduate / Postgraduate qualification in Marketing, Branding, Event or related discipline.
• A minimum of 6 - 10 years of experience.
• Experience in supporting large scale projects that involve multiple stakeholders and internal / external parties.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.