Manager, Membership Facilities Management

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

• Oversee and manage the daily operations of facilities and services, ensuring that all services meet established quality standards and deliver exceptional experiences to members and guests.
• Lead, supervise, and motivate staff to achieve business and customer service objectives consistently while ensuring compliance with safety regulations and statutory requirements.
• Develop and implement preventive maintenance programs to keep facilities in good condition and reduce unscheduled downtime.
• Monitor and analyze operational performance, including safety audits and inspections, to ensure compliance with legal and club standards.
• Actively solicit member feedback and utilize it to drive continuous improvements in services and programs.
• Collaborate with other departments to ensure effective communication and coordination in achieving operational goals.
• Manage departmental budgets, ensuring prudent cost allocation and financial performance in line with set targets.
• Ensure all facilities are inspected regularly to maintain cleanliness, comfort, and compliance with safety standards.
• Assist in the development and implementation of policies, procedures, and guidelines related to safety and operational improvements.
• Undertake additional duties as assigned by the line manager.

About You

• A degree in Building Services or Electrical/Mechanical Engineering or a related discipline

• A minimum of 10 years' solid experience in facility management gained from hospitality industry including 5 years at managerial level

• Possessing relevant professional qualifications, e.g. HKIE, CIBSE, IFMA, IMechE or IEE. is preferable.

• Knowledge of best practice in facility management, Service Level Agreement and KPIs

• Strong leadership and organizational skills in planning and scheduling

• Excellent customer service skills

• Good communication skills in both spoken and written English and Chinese

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Need more information

If you are interested in this position related opportunities, please send your CV to Human Resources Department - Lauren LEE (extension 077831 / 3507-7831) or lauren.tc.lee@hkjc.org.hk for more information.

Other details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.