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Manager, Membership Learning and Development

Job Summary

The job holder plays a key role in coordinating and managing various learning and development programmes across divisions and China entities. He/she collaborates closely with HR, line managers and staff in China entities to implement the learning and development initiatives according to the Training Management and Learning China Plan. Working closely with HR, divisional managers and new hires, the job holder is the programme manager for the administration and delivery of the EAE induction series including the induction workshops, domain knowledge training, race-day tours and Club Management Practice workshops. Additionally, he/she supports in formulating, revamping and implementing divisional training programmes and projects. Besides, the job holder also manages the AE Leadership Programme (AELP) and supports the Leadership Excellence (LE) Programme for executives in the Club.

Major Tasks

You will:

  • Support the execution of Learning and Development strategy which elevates the Club to the provision of World Class training.

  • Contribute to identify, analyse and review training needs of Business Units under Membership and to formulate the Membership Curriculum with clear career path development.

  • Design, plan, deliver quality Membership-specific learning and development programme to address the learning gaps identified in the training needs analysis.

  • Conduct on-boarding and other learning programmes in multi-platform, including virtual classroom and web-based.

  • Equip, manage, and support Elite Trainers to ensure effective training delivery on-site.

  • Keep track of the measurable results/metrics to evaluate learning effectiveness and drive for continuous improvement.

  • Manage external learning programme providers to deploy learning interventions and monitor training delivery to ensure effectiveness.

  • Perform as value-added business partner with Business Units to provide professional suggestions in the area of learning & development, talent management and career management.

  • Partner with Quality Assurance Team to identify areas where T&D can fulfil the gap of our service capability to lead to service brand excellence.

  • Collaborate with different stakeholders, e.g. engagement team to identify learning and development engagement initiatives to nurture learning culture and encourage Seaming.

  • Participate in ad-hoc projects as requested by Membership Operations.

Experience

  • Degree with minimum of 8 to 10 years solid experience in Learning and Development, preferably with Hospitality Industry experience.

  • Ability to implement and manage a comprehensive training cycle independently

Education

  • Proficiency in Microsoft Office (Excel, PowerPoint & Word)

  • Proficiency in both written and spoken English and Chinese (Cantonese and Putonghua).

  • Certified in branded training products and psychometric tools is an advantage
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