Manager, Special Project

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Develop project management activities, including defining scope, managing schedules, and ensuring quality of deliverables.
• Coordinate campaigns and communication strategies to promote initiatives across various channels.
• Supervise in budget monitoring, vendor engagement, and program execution in collaboration with stakeholders.
• Implement project governance frameworks and prepare progress reports to ensure effective execution and compliance.
• Manage relationships with key stakeholders, coordinate activities, and facilitate effective communication to achieve project goals.
• Undertake other duties as assigned by Manager.

About You

• Minimum of at least 6-8 years of working experience.
• Proven experience in business project management and communication experience.
• Project Management Professional (PMP) is a plus.
• Bachelor's degree or equivalent in relevant disciplines.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.