Manager, UIUX Design

The Department

Membership and Customer Excellence (MCE) Division curates exceptional lifestyle and culinary experiences for Members and defines the Club’s membership strategy and end-to-end customer experience for all customers. It harmonises journeys across segments and touchpoints—digital channels, racecourses, clubhouses, retail and Telebet—through a unified experience blueprint and clear governance. MCE also leads data strategy and governance, integrating Club-wide data into a single customer view to enable coordinated, personalised and responsible experiences online and offline.

As part of MCE, the Digital Experience & Innovation (DEI) department provides the vision and stewardship for the Club’s end-to-end digital journeys. DEI ensures experiences are cohesive across web, mobile apps, mini-programmes and kiosks, and are seamlessly connected with on-course and clubhouse moments to create true O2O journeys and to enhance the enjoyment of sports entertainment by making discovery, participation and follow-along moments simpler, more personalised and more immersive.

The job holder reports to Senior Manager, UIUX Design.

The Job

You will:

• Supports Deputy Executive Manager, Digital Experience in delivering user-centred digital application projects across the Club’s range of digital channels, including mobile app, website, e-commerce and cross-media platforms
• Provides support to DEM & collaborate with other designers develop unified design and style guide documentation for the Club’s digital assets
• Devises desirable front-end UX/UI and feasible solutions, based on EDMCE, HoDEI’s + DEI’s executives’ direction, input from business users, customer behaviour research, customer feedback and wagering product teams; conveys design-thinking into visualisable plan including information architecture, wireframe and interactive prototype / mockups
• Participates in various product development activities, including user research, needs finding research, conceptual validation, UX/UI design, usability testing and user acceptance test
• Delivers innovative UX/UI design for the Club’s digital applications and services; manage and liaises with PO and external vendor on design requirements, specifications, timeline, costing, development, testing and related deliverables
• Creates and manages artwork / graphic assets for use in all medium including mobile app, web / online, social media platform, video and display
• Make data-driven decisions by defining success metrics up front, instrumenting features, and using analytics to prioritise, iterate and deprecate
• Assesses and analyses usage behaviour and customer experience, and translates findings into actionable improvements plan; stays abreast of current trends and best practices in digital industry and technology options; consistently brings in new ideas to increase customer engagement
• Ensures compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business
• Undertakes other duties as assigned by Line Manager

About You

You should have:

• Bachelor degree or above in UIUX Design, Digital Product Design, Interactive Design, Multimedia Design, or other relevant disciplines
• A minimum of 8 years’ working experience in creative and mobile app design
• Solid experience of UX/UI, interaction and visual design with a strong understanding of user centred design
• Solid understanding of customer behaviour on mobile app and website and ability to translate findings into actionable UX/UI improvements plan
• Relevant experience within an agile team on digital products implementation is an advantage
• Project management skills with PMP certification being highly preferred.

Terms of Employment

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request