Requisition ID: 2953

Merchandiser Officer

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department 

Our Membership Services Department plays an essential role in providing co-ordination, administrative support and amenities to deliver quality services to the Club Members and their families.

The Job

- Follow up orders and arrange delivery and ensure on time delivery and meet quality standards
- Provide all-rounded administrative support to the team in tasks
- Manage and monitor inventory and stock levels
- Monitor marketing sales performance and providing sales analysis report
- Carry out the duties as assigned by the Senior Manager, Membership Retail Experience

About You

- At least 3 years relevant working experience
- Have prior retail experience and merchandising skills
- Proficiency in both written and spoken English and Chinese, Putonghua is an advantage
- Outgoing and pro-active personality as well as customer-focused and detailed-oriented
- High level of proficiency in Microsoft Excel PowerPoint and Word

Apply Now! 

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.