Part-time Customer Services Assistant

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division  

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Provide quality and efficient customer services to guests
• Proactively resolve customer enquiries including racing and betting information, racecourse facilities and direction guidance to all locations within racecourse
• Handle venue booking, escorting services to guests
• Assist in marketing program and event operation at designated locations
• Reinforce the Club’s policies (e.g. dress code monitoring and location access control)

About You

You should have

• HKCEE/ DSE or above
• solid working experience in customer service
• mature and independent personality with stable job history
• good communication and presentation skills in spoken English or Mandarin

Pay-rate

HK$95.5 per hour

Shift Hour *

Sat/Sun/PH Day meeting: 9:30 am - 7:00 pm / Twilight meeting: 12:30 pm - 10:00 pm

Wed Night meeting: 3:30 pm - 11:30 pm

* Average 5-9 working hours per day and 2 working days per week. Actual roster depends on racing calendar and schedule.

Working Location

Happy Valley Racecourse and Sha Tin Racecourse

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Benefits

Seasonal Performance Bonus and Paid Duty Break will be offered to eligible staff.