Requisition ID: 2964

Part-time Guest Relations Officer

Job Summary

The job holder is responsible for administering the daily operations of customer service functions, ensuring a high level of service across various areas such as concierge, security, activity rooms, parking facilities or community facilities. Collaborating with team leaders and managers, the job holder focuses on delivering exceptional service and meeting key performance indicators (KPIs) to enhance the overall customer experience. Engaging with customers during operational hours and providing a seamless service journey are central to this position.

Major Tasks

Support daily operations by maintaining high service standards to ensure guest satisfaction and achievement of key performance indicators (KPIs), while handling general inquiries, feedback, and incidents.
Perform concierge functions by managing customer services and inquiry resolution both in-person and via phone.
Coordinate resources and maintenance to ensure optimal asset conditions, collaborating with relevant teams for repairs while managing equipment requests within budgetary constraints.
Provide administrative support through office management tasks, ensuring seamless operations across service areas while assisting team members as required.
Deliver excellent customer service by proactively engaging visitors, addressing inquiries and concerns promptly and professionally to ensure positive experiences.
Implement service improvements by identifying gaps and collaborating with cross-functional teams to develop and execute enhancement strategies for service delivery and customer experience.
Ensure compliance with all relevant policies and legal requirements while undertaking additional supervisor-assigned duties to support organizational objectives.
Perform any other related duties as assigned by supervisor.

Education

Tertiary qualification or above in any disciplines

Qualifications

Experience

A minimum of 1-3 years of working experience in customer-facing environment such as hospitality operation and service industry