Senior Event Officer

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. The Division focus on developing the the segment strategy, design products and propositions , including new entertainment offerings to drive target prospect acquisition and strengthen base management.

Job Summary

The job holder is responsible for planning, coordinating, and executing events and public engagement campaigns that enhance the Club's image and improve customer experience across various stakeholder groups. The job holder involves assisting with event operations, managing vendor relationships, and supporting engagement activities. Additionally, the job holder will handle budget-related tasks, provide administrative support, and collaborate with internal teams to ensure seamless execution of events and effective communication.

The Job

• Assist with event operations and handle inquiries from customers.
• Coordinate with internal and external vendors to ensure smooth event execution.
• Support preparation and operation of events, managing budgets and handling finance-related tasks, including invoices and payments.
• Prepare management reports and assist with ad-hoc projects as needed.
• Ensure compliance with relevant policies and legal requirements.
• Collaborate with various stakeholders to deliver an exceptional customer experience.
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business.
• Undertake other duties as assigned by Manager.

About You

• Bachelor degree or above, preferably in marketing, event & function industry, or business discipline.
• A minimum of 1-5 years of experience in customer management, digital marketing, event management, or related fields, preferably within consumer-focused industries.
• Experience in digital marketing communications and social media promotion.
• Digital savvy and experience in young customer event experience management is a definite advantage.
• Proven experience in event management and knowledge of interactive customer experience.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.