Senior Event Officer

The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

The job holder is responsible for planning, coordinating, and executing events and public engagement campaigns that enhance the Club's image and improve customer experience across various stakeholder groups. The job holder involves assisting with event operations, managing vendor relationships, and supporting engagement activities. Additionally, the job holder will handle budget-related tasks, provide administrative support, and collaborate with internal teams to ensure seamless execution of events and effective communication.

The Job

You will:

• Assist with event operations and handle inquiries from customers.
• Coordinate with internal and external vendors to ensure smooth event execution.
• Support preparation and operation of events, managing budgets and handling finance-related tasks, including invoices and payments.
• Prepare management reports and assist with ad-hoc projects as needed.
• Ensure compliance with relevant policies and legal requirements.
• Collaborate with various stakeholders to deliver an exceptional customer experience.
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business.
• Undertake other duties as assigned by Manager.

About You

You should have:

• Bachelor degree or above, preferably in marketing, event & function industry, or business discipline.
• A minimum of 1-5 years of experience in customer management, digital marketing, event management, or related fields, preferably within consumer-focused industries.
• Experience in digital marketing communications and social media promotion.
• Digital savvy and experience in young customer event experience management is a definite advantage.
• Proven experience in event management and knowledge of interactive customer experience.

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.