Senior Manager, Customer Growth and Experience (Public Segment, Event and Marketing)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. The Division focus on developing the the segment strategy, design products and propositions , including new entertainment offerings to drive target prospect acquisition and strengthen base management.

Job Summary

The job holder will serve as a strategic resource in the development and execution of event management initiatives. Responsible for facilitating key events that align with the Club's strategic objectives, the job holder requires collaboration with multiple divisions and external stakeholders. By enhancing event delivery and hospitality services, the job holder will ensure a seamless and engaging experience for all participants, whether for public, memership, corporate, or charity events.

The Job

• Serve as a key resource in the development and execution of strategic initiatives designed to enhance experiences and engagement across various channels, including public, corporate, and charity events.
• Support the creation of frameworks for customer loyalty and engagement, identifying high-potential participants for targeted outreach.
• Manage logistics and planning for events, including hospitality arrangements, communication strategies, and on-site execution to ensure a seamless experience.
• Collaborate with internal departments and external stakeholders to coordinate event activities, ensuring smooth operations and high standards of service.
• Develop marketing materials and promotional content that align with brand identity and support planned events and initiatives.
• Oversee the planning and coordination of engagement activities and content creation for corporate communications and publications.
• Drive a culture that values collaboration, diversity, and effective communication among team members and stakeholders.
• Undertake other duties as assigned by the Manager.

About You

• A university degree in a relevant field such as Communications, Marketing, Hospitality, or a related discipline.
• A minimum of 8-10 years of relevant experience in brand management, marketing, customer service, or event management at a managerial level.
• Proven experience in developing communication projects and managing major events.
• Strong track record of establishing relationships and liaising with clients, guests, or members.
• Knowledge of customer service trends and best practices in service-related industries.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.