Assistant Sports & Leisure Manager (Sha Tin Clubhouse)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Oversee and manage the daily operations of facilities and services, ensuring that all services meet established quality standards and deliver exceptional experiences to members and guests.
• Lead, supervise, and motivate staff to achieve business and customer service objectives consistently while ensuring compliance with safety regulations and statutory requirements.
• Develop and implement preventive maintenance programs to keep facilities in good condition and reduce unscheduled downtime.
• Monitor and analyze operational performance, including safety audits and inspections, to ensure compliance with legal and club standards.
• Actively solicit member feedback and utilize it to drive continuous improvements in services and programs.
• Collaborate with other departments to ensure effective communication and coordination in achieving operational goals.
• Manage departmental budgets, ensuring prudent cost allocation and financial performance in line with set targets.
• Ensure all facilities are inspected regularly to maintain cleanliness, comfort, and compliance with safety standards.
• Assist in the development and implementation of policies, procedures, and guidelines related to safety and operational improvements.
• Undertake additional duties as assigned by the line manager.

About You

• Bachelor degree in a relevant discipline (e.g., Recreation Management, Hospitality Management, Building Services, Engineering, or a related field).
• A minimum of 5 to 10 years of relevant experience in the hospitality or facility management industry, with specific experience in upscale environments such as hotels, clubhouses, or fitness centers.
• At least 2 to 5 years of supervisory or managerial experience in a related role, demonstrating leadership skills and the ability to drive operational excellence.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.