Assistant Sports & Leisure Manager

The Hong Kong Jockey Club 有關本會

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE) 有關部門

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department 有關部門

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job 職責內容

Assist the Sports and Leisure Manager in leading, supervising and motivating all full-time and part-time staff.
Manage and maintain all facilities to best-in-class standards to deliver excellent customer journey experience.
Build strong rapport with Members and handling complaints related to the Sports & Leisure team.
Conduct research and analysing statistics on programs and facilities usage to make recommendations.
Ensure the operation within areas of responsibilities complies with the SOP requirements.
Implementing preventive and remedial measures to safeguard safety of Members and guests.
Assist the Sports & Leisure Manager in managing the department's budget and marketing plan.
Draft the rosters for all recreation staff and highlight irregularities to supervisor.
Manage the Club's official sports teams.

About You 入職要求

A degree in Recreation and Leisure Management or related disciplines
A minimum of 5 years supervisory experience in the leisure or recreation fields
Strong leadership, excellent interpersonal skills with initiatives to interact with customers and staff
Excellent communication skills in both English and Chinese.
hands-on experience of MS Office applications
Customer focused, excellent people management practices, attitude and a good team player

Apply Now! 立即申請

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring 平等機會與多元招聘

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

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