Bar Captain - 360 Bar (Happy Valley Clubhouse)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

• Support the Food and Beverage operations and provide excellent service to Members and guests.
• Meet and greet Members in professional manners.
• Assist the direct superior to manage the compliance of staff with Standard Operating Procedure (SOP) requirements and service standards, especially when SOP changes are introduced.
• Train and guide new staff and trainees to maintain service standards, improve performance, and align with the Club's culture.
• Promote facilities and services to Members; collect relevant Food and Beverage comments to pass to the culinary team for follow-up and future menu planning.
• Coordinate the delivery of marketing programmes and promotional materials.
• Perform any other related duties as assigned by supervisor.

About You

• Form 5 standard, preferably with Diploma in Hotel Management or equivalent
• Five years' relevant experience in hotel or sizable catering establishment with two years in similar position
• Good upselling technique and knowledge of wine is an advantage
• Knowledge of operational usage of CRM systems is an advantage
• Fluent in Cantonese. English and Mandarin proficiency is an advantage

Apply Now! 

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.