Captain - Gallop (Happy Valley Clubhouse)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Job

• Ensure F&B operation and service excellence for Members and guests in the following areas:
• Daily restaurant floor operations
• Compliance of staff grooming with the Club’s standard
• Compliance of restaurant physical layout with the Club’s standard
• Proper mise-en-place
• Adequate table wares and consumable items for smooth operations
• Good working conditions of operating equipment; preparation of repair and maintenance requests when necessary
• Cleanliness of work stations and full observation of safety procedures
• Usage of MCRM and related systems
• Assist the Restaurant Manager / Assistant Restaurant Manager to manage the compliance of staff with SOP requirements and service standards, especially when SOP changes are implemented.
• Coach new staff and trainees to maintain established service standard, to achieve continuous improvement and to help colleagues align with the Club’s culture.
• Promote facilities and services to Members. Collect relevant F&B comments to pass to culinary team for follow-up and future menu planning.
• Coordinate the delivery of marketing programmes and promotional materials; manage the promotional counter during festive seasons.
• Meet and greet the members in professional manners by:
• Escorting and leading members and his guests to the designated table
• Presenting the restaurant menu and recommending dishes to members
• Taking orders from members and ensuring the follow-up of orders with accuracy and efficiency
• Perform any other related duties as and when assigned by supervisor.
• Delivering products or services with sustainable improvements in resource efficiency without compromising quality
• Managing a team whose performance in service excellence and guest engagement are the level of role models for peers

About You

• Form 5 standard, preferably with Diploma in Hotel Management or equivalent
• Five years’ relevant experience in hotel or sizable catering establishment with two years in similar position
• Experience in Chinese Restaurant is preferred.
• Good upselling technique and knowledge of wine is an advantage
• Knowledge of operational usage of CRM systems is an advantage
• Fluent in Cantonese. English and Mandarin proficiency is an advantage

Need more information

If you are interested in this position related opportunities, please contact Human Resources Department - Tammy CHEN (extension 077943 / 3507-7943) or send your CV to tammy.nt.chen@hkjc.org.hk for more information.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.