Equestrian Services Co-ordinator (Pokfulam Public Riding School)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division
The Racing Division is committed to managing all aspects of Hong Kong’s world-class sport of horse racing, covering the full value chain — from importation and training to racedays, equestrian, welfare, integrity, and international engagement.  With Conghua Racecourse and Greater Bay Area expansion, we’re shaping racing into a dynamic sporting, social, and entertainment experience.

The Department

The Equestrian Affairs Department aims to fulfil the Club’s vision to promote riding as a sport and raise participation at all levels, from beginner through to elite. It oversees the management of four equestrian centres, including the Member’s facility at the Beas River Country Club and three public riding schools at Tuen Mun, Pokfulam and Lei Yue Mun.

The Job

• Assist in the day-to-day operation of the General Office and Reception Counter, including:
• Administration Duties
  • Update system to manage lesson bookings, attendance records and payment transactions
  • Prepare agenda and minutes for the meetings with administrative and coaching team
  • Coordinate with coaches and supervisors to ensure the smooth of business flow
  • Clerical support to horse shows, school events and equestrian activities
  • Procure materials and supplies to the offices and stables
  • Provide feedbacks and suggestions to management in daily operations

• Customer Services Duties
  • Coordinate with customers and stakeholders for bookings of riding lesson and equestrian activities
  • Maintain an accurate update record of all bookings and horse records
  • Collect payment and keep accurate transaction records   
  • Handle enquires/feedbacks/complaints and manage waiting lists
  • Liaise with external stakeholders to promote the equestrian activities
  • Provide riding equipment and souvenirs for sales or rental
  • Proactively approach to communicate with customers to launch the new programmes and policies

About You

• Educational qualification of High School Diploma or above
• 2-3 years of experience in administrative support or with Administration/Management/Finance studies qualification is preferred
• Prior experience in customer service
• Prior working experience in the equine industry will be an advantage
• Intermediate level in using MS Office applications
• Good interpersonal, organizational and time management skills
• Good communication skills in spoken English, Cantonese and Mandarin
• Ability to work under stress and able to meet monthly deadlines
• Capability of multi-tasking and can work with minimal supervision