The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

Achieving Business Results and Managing Cost Base

• Collaborate with culinary, Procurement, and Membership Marketing teams for programs and marketing campaigns
• Develop wine retail plan, events, wine lists, and wine-by-glass programs
• Develop wine sourcing strategy
• Set realistic and achievable targets to maximize business return
• Review financial performance against plan and take corrective measures

Providing Excellent Services to Members and Guests

• Build strong relationships with Members through frequent contact
• Solicit and log Members' feedback, sharing it with the team
• Develop events and programs based on Members' demands and interests
• Monitor market trends and recommend new products and technologies
• Master membership MCRM and hospitality service systems

Driving Operational Excellence

• Drive continuous operation and process improvements
• Develop and recommend solutions
• Participate in cross-BU collaboration projects and committees
• Research and benchmark relevant topics
• Develop strategies for business improvement

Ensuring Compliance with SOP Requirements

Ensure operations comply with SOP requirements and recommend SOP changes if necessary.

Meeting Compliance Requirements

• Manage food and beverage quality, service standards, facilities, and safety records
• Arrange training sessions and briefings for staff
• Enforce the HACCP system and participate in the HACCP Committee
• Attain re-certification during audits
• Work with the Food Safety Quality Assurance team on related issues

Ensuring Safety Regulations Compliance

• Ensure staff follow safety work practices under constant review
• Review and inspect facilities regularly
• Participate in the divisional work safety committee

Leading and Engaging Team Members

• Make recruitment decisions and plan succession for key positions
• Inspire and motivate staff through engagement activities
• Coach for performance and handle staff issues

ObservingBehaviour and Service Standards

• Lead by example with a strong presence on the floor
• Communicate effectively, motivate, and coach staff
• Improve service efficiency and resource planning
• Resolve issues and perform effective service recovery

Other Duties

Perform any other related duties as assigned by the supervisor.

About You

• A degree or higher Diploma in Hospitality Management or equivalent
• Accredited international wine master certification
• Minimum of Advance WSET and or Certified Sommelier from the Court of Master Sommelier
• (Obtained the Wine and Spirit Education Test Level 3 for Beverage Manager)
• At least 5 years' experience in similar positions in hotels or clubs

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.