Manager, Property Facilities Technical Services

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Property Department is committed to providing integrated, customer-centric, sustainable and cost effective asset management, development management, project management and facilities management services to the key Business Units in the Club.

Job Summary

The primary purpose of this job is to plan, implement and supervise the operation and maintenance of AV, ELV, Racing & minor IT facilities or equipment installations in Happy Valley Racecourse, ensuring all related systems and installations are engineered to optimum technical and safety standards, and in case of minor addition, replacement and improvement works, contribute and implement his design so that users have functionally suitable, safe, efficient and cost effective premises in which to operate. Additionally, the role requires to support AV system operation for the events and functions held in the racecourse premises and attend Race meetings to lead and supervise a team of technical staff, ensuring all facilities are in good working condition to support smooth and uninterrupted Race Day operations.

The Job

• Operate, maintain, and continuously improve the substantial AV, ELV, Racing & minor IT facilities or equipment installations for the Racecourses and ensure all the related systems and installations are available for their intended use such that other departments' needs are met during race and non-race days.
• Ensure efficient and effective delivery of facilities operations by managing of resources planning in line with strategic business objectives, implementing and up keeping of the facilities and equipment, operation and maintenance services, coaching subordinates to demonstrate effective performance, and organising the training and development of staff. This also includes planning of space utilisation and constant review of the operations, service standards, manpower deployment, work methods, performance benchmarking, manpower and process re-engineering.
• Ensure minimum disruption to business operations in unforeseeable emergency or crisis situations by formulating and implementing preventive & corrective maintenance programs with Facilities teams and Project teams and emergency response plan for remedial actions to be taken immediately and effectively, and ensuring continuous transfer of know-how and best practices from the markets
• Direct and implement preventive and corrective maintenance programs so that remedial actions can be taken immediately and effectively to ensure that the business operations are not critically affected.
• Formulate Service Level Agreements (SLA) with user departments to achieve Key Performance Indicators (KPI) at optimum cost, oversee the quality and execution of SOPs, and design follow up programs to ensure that services delivered are in a timely and efficient manner according to users’ requirements
• Prepare and monitor annual budgets, capital work programs and operating budgets for the facilities, and ensure that expenses are maintained within budgets. This includes ensuring proper handling of tender exercises, contract awarding, procurement and payment in compliance with Club’s requirements.
• Engage and co-ordinate consultants and contractors and supervise their work to ensure their services are rendered competently, within budget and program according to service level determined.
• Act as in-house consultant to establish design criteria, directs the preparation of technical drawings, specifications, tender documents and monitors work progress for minor alterations, additions and improvement works.
• Leading and managing change on both operation and management level. Handle staff conflict and complaint. Motivate staff to perform and monitor the performance of all contractors; Conduct regular review of system performance and work processes with objective to improve overall productivity and effectiveness of all levels of staff and operational efficiency; Implement data collection, using data through data analysis to assess and identify various innovative solutions and use of technology to resolve shortfall and seek for continuous improvements.
• Act as deputy, as assigned, for Senior Manager, Property Facilities Technical Services (SMPFTS) to plan, operate and maintain all related systems and installations when SMPFTS is out of office. Handle staff conflict and complaint. Motivate staff to perform.
• Integrate the latest technologies into facilities management to enhance system reliability, daily operations, energy, waste, safety, security and manpower management so as to streamline maintenance & sustainability practices.

About You

• A degree holder or above in Electronics/Computer Science/Multi-Media or equivalent.
• Professional qualification of relevant disciplines gained from recognized professional bodies will be advantaged.
• A minimum of ten years of relevant work experience of which at least five years in managerial level. 
• Outstanding technical skills and experience in leading/managing complex building operations, maintenance and assets upkeep.
• Excellent leadership, organizational, managerial, analytical, problem-solving, interpersonal, communication, facilitation, negotiation and presentation skills.
• Ability to establish and maintain effective relationships and communications with key stakeholders including colleagues within Property, other departments and divisions in the Club, external government departments, consultants, contractors, AV vendors and suppliers.
• Knowledge of relevant regulations on AV, RF, and building to a thorough appreciation of consultants, contractors and suppliers.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. 

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.