Receptionist - Parade (Happy Valley Clubhouse)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

• Answer phone calls, handle reservations and confirm daily booking with Members in accordance with established standards and procedures.

• Allocate tables evenly and according to Member's preferences with the help of the Table Management System and service floor plan to ensure smooth restaurant operation.

• Advise the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.

• Ensure the specific requirements of the customers are met should they have special needs or request accommodations such as services needed for small children and for individuals with disabilities or food allergies.

• Welcome and escort Members and their guests to their assigned tables in a professional manner; answer initial questions the customers may have; and introduce the customers to their server.

• Help out other staff in the restaurant as needed, including inspecting and maintaining the dining facilities, spotting cleanliness problems and helping clear tables to facilitate customer needs, etc.

• Engage with customers to ensure they are satisfied with food and service.

• Respond to complaints and help to resolve them or direct them to the appropriate personnel

• Assist the Restaurant Manager and Assistant Manager in maintaining Members' records in the Table Management System and MCRM.

• Maintain a clean and tidy reception area at all times

• Demonstrate a high grooming standard and be amiable

• Ensure adequate menus for all meal periods are in clean and presentable standard at all times.

• Responsible for menu printing related matters.

• Maintain good teamwork relationship with all dining room personnel and help out others as needed

• Greet customers upon their departure.

• Perform any other related duties as and when assigned by supervisor.

• Promoting unique products or services such that Members and their guests recognize that our offerings are worth recommending to their peers.

About You

• Three years' relevant experience

• Good people skills

• Fluent in English, Cantonese and Mandarin proficiency is an advantage

• Understanding of restaurant etiquette

• Good customer service skills

• Patient and friendly with problem solving skills

• Excellent phone etiquette

• Knowledge and experience in using booking systems

• Possess retentive memory to remember bookings

• Ability to pay attention to details

• Ability to stand and walk for extended periods

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.