Receptionist - Trio (Happy Valley Clubhouse) / 餐廳接待員(三甲)(跑馬地會所)

The Hong Kong Jockey Club 有關本會

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助香港特區政府打擊非法賭博。

The Division - Membership & Customer Excellence (MCE) 有關部門

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department 有關部門

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

本會飲食部於跑馬地及沙田會所、跑馬地及沙田馬場、和上水雙魚河鄉村會所，為顧客提供多元化及優質餐飲服務，現誠意邀請對餐飲服務有興趣及具備有關工作經驗的人才加入。

The Job 職責內容

• Answer phone calls, handle reservations and confirm daily booking with Members in accordance with established standards and procedures.

• Allocate tables evenly and according to Member’s preferences with the help of the Table Management System and service floor plan to ensure smooth restaurant operation.

• Advise the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.

• Ensure the specific requirements of the customers are met should they have special needs or request accommodations such as services needed for small children and for individuals with disabilities or food allergies.

• Welcome and escort Members and their guests to their assigned tables in a professional manner; answer initial questions the customers may have; and introduce the customers to their server.

• Help out other staff in the restaurant as needed, including inspecting and maintaining the dining facilities, spotting cleanliness problems and helping clear tables to facilitate customer needs, etc.

• Engage with customers to ensure they are satisfied with food and service.

• Respond to complaints and help to resolve them or direct them to the appropriate personnel.

• Assist the Restaurant Manager and Assistant Manager in maintaining Members’ records in the Table Management System and MCRM.

• Maintain a clean and tidy reception area at all times.

• Demonstrate a high grooming standard and be amiable .

• Ensure adequate menus for all meal periods are in clean and presentable standard at all times.

• Responsible for menu printing related matters.

• Maintain good teamwork relationship with all dining room personnel and help out others as needed.

• Greet customers upon their departure.

• Perform any other related duties as and when assigned by supervisor.

• Promoting unique products or services such that Members and their guests recognize that our offerings are worth recommending to their peers.

About You 入職要求

• Three years’ relevant experience

• Good people skills

• Good communication skills in both English and Chinese, including general knowledge of Mandarin

• Understanding of restaurant etiquette

• Good customer service skills

• Patient and friendly with problem solving skills

• Excellent phone etiquette

• Knowledge and experience in using booking systems

• Possess retentive memory to remember bookings

• Ability to pay attention to details

• Ability to stand and walk for extended period

Need more information

If you are interested in this position related opportunities, please contact Human Resources Department - Tammy CHEN (extension 077943 / 3507-7943) or send your CV to tammy.nt.chen@hkjc.org.hk for more information.

如有任何查詢，請WhatsApp 61105785 聯絡人力資源部 Tammy CHEN 或把履歷表電郵至 tammy.nt.chen@hkjc.org.hk 

Apply Now! 立即申請

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

我們提供具競爭力的薪酬及福利待遇、充滿活力的工作環境，以及多元的發展機會。

Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.

為你的事業加強馬力! 請點擊 "立即應徵"，建立帳戶並提交履歷及相關資料進行申請。

Equal Opportunity and Inclusive Hiring 平等機會與多元招聘

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

香港賽馬會作為提供平等就業機會的僱主，致力建立一個共融的工作環境。我們歡迎來自不同背景的求職者提出申請 ，如閣下在面試過程中有任何特別需求或需安排協助，請透過電郵 careers@hkjc.org.hk 與我們聯絡。求職者所提供的個人資料將根據本會就《個人資料（私隱）條例》向僱員及求職者發出的通知嚴格處理。如有需要，我們可即時提供該通知副本。