Senior Manager, Charities (Compliance)

Job Summary

Major Tasks

1. Lead Payment team to provide support to the Charities division in disbursing funds to grantee organisations. Monitor and manage team performance to ensure timely and efficient processing of incoming payment claims and project change requests. Provide adequate oversight and guidance to the team, foster sense of ownership and commitment, and provide constructive feedback to team members.
2. Lead Administrative team to provide support to the Charities division on the general administration management of the department. Monitor and manage the team to ensure accountability and good performance. Liaise and collaborate with other Charities teams and Club departments to facilitate arrangement and gather requirements on office administrative issues.
3. Design and execute continuous enhancement initiatives to the payment process to increase efficiency and cope with increasing volume and complexity of Trust-funded projects, while balancing control. Develops dashboards and processes to enhance monitoring of payment operations and enable data-driven decision-making.
4. Liaise and collaborate with Club departments such as Finance and Audit to review internal control processes, establish relevant policies and procedures, and facilitate information gathering on financial and payment related issues.
5. Strengthen monitoring of Trust-funded projects through management of service visits, review of progress reports and other initiatives. Promote development of insight through these initiatives and disseminate learnings to the Charities team.
6. Manage external auditors and vendors on payment-related engagements, including outsourced payment vetting and progress report review. Proactively and regularly monitor vendor performance and progress. Liaise with external auditors on queries related to Charities, clearly communicate Charities requirement and position, and coordinate among the Charities teams and Club departments to provide consolidated answers.
7. Support internal Charities digital transformation (development of Charities Grant Management System) by gathering and providing requirements related to payment and project monitoring operations to the project team, representing the payment and project monitoring teams in respective taskforce to ensure the needs of payment team are addressed, and supporting user testing.
8. Perform other activities as necessary, including ad-hoc research, creating presentation and training materials, writing reports, planning and execution of stakeholder engagement activities, etc.

Education

Qualifications

Experience