Senior Waiter/ Waitress - The Parade

Job Summary

The job holder shall assist to run the daily operations of the restaurant through providing excellent food and beverage services to Members and their guests in the restaurant according the established standards at top quality level to ensure business and customer service objectives and targets are achieved consistently. He/she is responsible for delivering excellent food and beverage services to our Members and their guests in the restaurant; assisting the Captain to ensure a smooth and efficient service in the assigned section of the restaurant; keeping the service standard at top quality and achieve high level of customer satisfaction; maintaining a high level of hygiene and quality standard for the restaurant; and looking for ways to avoid wastage, breakage and spoilage and limiting costs without compromising the quality standard.

Major Tasks

You will:

• Greet and serve Members and their guests once the restaurant receptionist seats them and build quick rapport with them using positive, upbeat demeanour and inviting body language.

• Assist the Captain to ensure smooth and efficient service in the assigned section of the restaurant by:

• Presenting menu and drink list and providing detailed information when asked (e.g. about portions, ingredients, the way this is cooked or potential food allergies)

• Informing customers about the day’s specials/recommended dishes

• Offering menu recommendations upon request

• Up-selling additional products when appropriate

• Taking accurate food and beverage orders – designated type of tea may be provided upon request

• Checking identification of customers to ensure they meet alcohol legal age requirement in case of queries

• Communicating order details to kitchen personnel; expedite food orders if required; and collect food orders from the kitchen verifying that they are correct

• Assist the Captain to ensure smooth and efficient service in the assigned section of the restaurant by:

• Presenting menu and drink list and providing detailed information when asked (e.g. about portions, ingredients, the way this is cooked or potential food allergies)

• Informing customers about the day’s specials/recommended dishes

• Offering menu recommendations upon request

• Up-selling additional products when appropriate

• Taking accurate food and beverage orders – designated type of tea may be provided upon request

• Checking identification of customers to ensure they meet alcohol legal age requirement in case of queries

• Communicating order details to kitchen personnel; expedite food orders if required; and collect food orders from the kitchen verifying that they are correct

• Serve food and tea/beverages in a timely manner ensuring hot food is hot and cold food is cold; ask customers if they would like the dishes served individually or placed in the centre of the table for self service.

• Check with customers to ensure that they are satisfied with the food and service and take actions in a polite and professional manner to correct any problems identified.

• Replenish tea/beverages and take additional orders.

• Check tableware for cleanliness and presentation and report any problems.

• Set tables with tableware, decorations, condiments and napkins; remove used tableware/ consumable items from tables and re-set tables for the next customer.

• Ensure that the tableware and consumable items are adequate to support daily operations as part of the side duties.

• Prepare the required mise en place for restaurant to ensure smooth operations.

• Keep the workstation tidy, clean, hygienic and safe at all times.

• Maintain operating stocks at side stations.

• Maintain familiarity with menu items, specials and restaurant information; learn from Captain about menu changes and specials, upcoming reservations and customers with special needs, etc.

• Maintain good teamwork relationship with all reception, serving and kitchen staff to ensure quality service.

• Check accuracy of the bill and present this to Members upon request.

• Perform any other related duties as and when assigned by supervisor.

• Promoting unique products or services such that Members and their guests recognize that our offerings are worth recommending to their peers.

Experience

You should have:

• Three year’s related restaurant experience gained in hotels/clubs/restaurants

• Good communication skills in both English and Chinese, including general knowledge of Mandarin

• Experience in Chinese Fine-dining Restaurant operation is preferred.

• Sound knowledge of restaurant etiquette

• Good customer service skills

• Patient and friendly with problem solving skills

• Ability to pay attention to details

• Ability to stand and walk for extended periods