Manager, Membership Account

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

Key responsibilities include working closely with external partners and internal departments to develop signature programs and events engaging Mainland / HK members. Exploring, targeting, converting potential prospects thru various connections and networks. The job holder acts as a relationship manager for GBA members, participating in SZC events and initiatives to cultivate relationships with members and prospects, as well as encouraging owner interest through activities and interaction.

The job holder also assists in promoting the Club's branding of the unique Integrated Business Model, Racing / CRC Development and Society Betterment in Mainland thru different engagement. Mingling with HK members by providing better understanding of the Club's Mainland development. Additionally, the job holder provides events' support from the idea generation to post-events review for the signature events and initiatives, including weekends and public holidays, and follows up on duties assigned by the supervisor and team head.

Major Tasks

• Responsible for offering support to Membership Development Department with an aim to achieve the member intake target assigned by management.
• Collaborate with external partners and internal departments to develop signature programs and events engaging Mainland / HK members.
• Explore, target and convert potential prospects effectively thru various connections and networks.
• Act as a relationship manager for GBA members, participating in SZC events and initiatives to cultivate relationships with members and prospects, as well as encouraging owner interest through activities and interaction.
• Assist in the preparation, execution, and supervision of signature events and initiatives; coordinate with other departments and report on status update, effectiveness, and suggestion as needed.
• Provide events' support including weekends and public holidays and follows up on duties assigned by the supervisor and team head.
• Maintain continuous contact with members and partners to recruit new members, manage services provided to members and guests. Address in-house member inquiries daily and ensure all requests are handled within 24
  hours.
• Promote the Club’s branding of the unique Integrated Business Model, Racing / CRC Development and Society Betterment in Mainland thru different engagement.
• Mingle with HK members by providing better understanding of the Club's Mainland development.
• Ensure accurate and timely transfer of updated member information to the Membership Services Department while
  maintaining strict confidentiality of member data.

About You

Qualifications / Experience

• University graduate with over 8 years of comprehensive experience in customer management, sales & marketing, and event management.
• With computer literate, with proven ability to efficiently use relevant systems and software, desirable to be exposed to training activities.

Technical Skills

• Proficiency in oral and written English, strong Mandarin skills, and preferably with the ability to communicate in Cantonese.

Need More Information

If you are interested in this position related opportunities, please contact Human Resources Department - Jessica Yi (extension 35077568) or send your resume to jessica.m.yi@hkjc.org.hk for more information.

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We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.