Equestrian Services Co-ordinator (Pony World, Penfold Park)

The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Divison
The Racing Division is committed to managing all aspects of Hong Kong’s world-class sport of horse racing, covering the full value chain — from importation and training to racedays, equestrian, welfare, integrity, and international engagement.  With Conghua Racecourse and Greater Bay Area expansion, we’re shaping racing into a dynamic sporting, social, and entertainment experience.

The Job

• Assist in the day-to-day operation of customer service duties in the reception counter, including:
  • Coordinate with customers and stakeholders for all bookings of Pony World activities
  • Manage the Pony World booking system, ensuring the separate mechanisms for school group and public bookings are inter-connected and well maintained
  • Handle walk-in customers and interested parties at Penfold Park who do not have an online booking
  • Maintain an up-to-date and accurate record of all bookings and horse records
  • Collect payment and keep accurate transaction records
  • Handle enquires/feedback/complaints and manage waiting list
  • Liaise with external stakeholders to promote the equestrian activities
  • Play a proactive approach to communicate with customers to launch new programmes and policies

   

• Assist in the day-to-day operation of the Pony World customer journey flow, ensuring the highest possible standards of customer service including:
  • Welcoming of visitors to the facility at Pony World
  • Verifying visitors have completed the relevant paperwork (indemnity forms, etc.) prior to beginning activities
  • Provide pro-active guidance and advice to customers and visitors
  • Support fellow team members to ensure a seamless, quality experience
  • Provide logistical support for sessions and visits, including outdoor activities
  • Conducted facility checks and handled venue setup and dismantling to ensure smooth event operations

• Assist in the day-to-day operation of administrative duties in the general office, including:
  • Update internal systems to manage session bookings, attendance records and payment transactions
  • Prepare agenda and minutes for the operation meetings with administrative team and coaching team
  • Submit various operating and financial reports to Assistant Administration Manager (Pony World)
  • Coordinate with Equestrian Coaches to ensure the smooth business flow 
  • Offer clerical support to events and equestrian activities
  • Procure materials and supplies to the offices and stables
  • Provide feedback and suggestions to management team for improvement

About You

• Diploma degree or above, or possess other relevant tertiary education qualifications
• 2 years of experience of administrative support or with Administration/Management/Finance studies qualification
• Experience in customer service
• Working experience in equine industry will be an asset
• Intermediate level in using MS Office applications
• Good interpersonal, organizational and time management skills
• Good communication skills in spoken English, Cantonese and Mandarin
• Work under stress and able to meet monthly deadlines

Apply Now !
We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.

Equal Opportunity and Inclusive Hiring
We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.