Members Relations Officer (Concierge)(Shatin Clubhouse)

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

• Support daily operations by maintaining high service standards to ensure guest satisfaction and achievement of key performance indicators (KPIs), while handling general inquiries, feedback, and incidents.
• Perform concierge functions by managing customer services and inquiry resolution both in-person and via phone.
• Coordinate resources and maintenance to ensure optimal asset conditions, collaborating with relevant teams for repairs while managing equipment requests within budgetary constraints.
• Provide administrative support through office management tasks, ensuring seamless operations across service areas while assisting team members as required.
• Deliver excellent customer service by proactively engaging visitors, addressing inquiries and concerns promptly and professionally to ensure positive experiences.
• Implement service improvements by identifying gaps and collaborating with cross-functional teams to develop and execute enhancement strategies for service delivery and customer experience.
• Ensure compliance with all relevant policies and legal requirements while undertaking additional supervisor-assigned duties to support organizational objectives.
• Perform any other related duties as assigned by supervisor.

About You

2 years relevant experience required.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.