Senior Manager, Membership Facilities Management

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Oversee and manage the performance of team members to ensure the delivery of high-quality services that meet customer requirements and expectations.
• Develop and implement KPIs and service standards to monitor operational efficiency and effectiveness.
• Formulate and execute preventive maintenance strategies and programs to minimize downtime and maintain asset integrity.
• Ensure compliance with statutory requirements, safety regulations, and internal policies across all operational areas.
• Engage and monitor external contractors and consultants to ensure the quality of services meets established standards and timelines.
• Actively solicit and incorporate customer feedback to drive continuous improvements in service and operational processes.
• Coordinate with various stakeholders in project management, ensuring clear communication and alignment on project goals and timelines.
• Conduct regular inspections and evaluations of facilities and services to ensure adherence to quality and safety standards.
• Develop and maintain SOPs and emergency response plans to ensure consistent service delivery.
• Manage budget allocations and expenditures, ensuring adherence to financial targets and identifying opportunities for cost reduction without compromising service quality.
• Foster a positive work environment that motivates staff and promotes high standards of customer service.

About You

• A degree in Building Services or Electrical/Mechanical Engineering or a related discipline

• A minimum of 10 years' solid experience in facility management gained from hospitality industry including 5 years at managerial level

• Possessing relevant professional qualifications, e.g. HKIE, CIBSE, IFMA, IMechE or IEE. is preferable.

• Knowledge of best practice in facility management, Service Level Agreement and KPIs

• Strong leadership and organizational skills in planning and scheduling

• Excellent customer service skills

• Good communication skills in both spoken and written English and Chinese

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.