Senior Members Relations Officer (Concierge)

Job Summary

Major Tasks

• Administer daily operations by maintaining high service standards to ensure guest satisfaction and achievement of key performance indicators (KPIs), while handling general inquiries, feedback, and incidents.
• Oversee concierge functions, managing various services including sales of event tickets, distribution of materials, handling bookings, and addressing customer inquiries both in-person and via phone.
• Coordinate resources and maintenance to ensure all assets are well-maintained, working with relevant teams for repairs and managing equipment requests within budgetary constraints.
• Provide administrative support by assisting with daily operations through office tasks, ensuring smooth functioning across various service areas while helping team members as needed.
• Deliver excellent customer service by engaging with customers in public venues, addressing their inquiries and concerns promptly and professionally, while promoting a positive experience.
• Implement service improvements by identifying service gaps and collaborating with different teams to initiate and execute strategies that enhance service delivery and customer experience.
• Ensure compliance with all relevant policies and legal requirements, including responsible gambling practices, while undertaking additional duties as assigned by supervisors to support overall objectives.

Education

Qualifications

Experience