Senior Sports & Leisure Officer (Beas River Country Club)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• To assist the Manager, Sports & Leisure and Sports & Leisure Support Manager in supervising, managing and motivating all full-time and part-time staff in order to provide “the Best” recreation services to members.

• Provide administrative support while proactively participating in the day-to-day operations of the Sports & Leisure team in ensure the highest member satisfaction and maintain “Forbes” standards.
  Manage and maintain all recreational facilities to “the Top” standard and provide recommendations for continuous improvement.

• Plan, organize and supervise all recreational and sports programs to cater to the interests of members.
  Manage sports teams representing the Hong Kong Jockey Club (depending on the assigned sports team).

• Effectively interpret and enforce clubhouse goals, rules and policies.

• Organize and supervise the team roster. Work closely with supervisor to ensure that amenities in the recreation and changing rooms are replenish with supplies, laundry and bath towels.

• To assist the Sports & Leisure Attendant and Co-ordinator in handling registration and cancellation of locker used by members and their guests, facility reservations and general reception administrative matters, and enforce the Hong Kong Jockey Club By-laws effectively.

• Work closely with the club’s outsourced coaches and tutors to ensure that all programs are running professionally and smoothly.

• Manage bills charging system for recreation facilities and programs. Provide systematic and accurate input of member’s use of facility, and prepare monthly sales reports and facility usage statistics.

• To establish effective and good relationship with members and handle complaints related with Sports & Leisure team.

• Coordinate and arrange marketing to promote the activities and facilities

• Research and analyze the activities and facilities usage data, and make suggestions for improvement or future development.

• Assist in promoting the programs, facilities and services and report any violations.
  Perform all tasks assigned by management.

About You

• A minimum of 5 years’ experience in the leisure or recreation or related fields

• Good interpersonal skills with initiatives to interact with customers and staff

• Good command of spoken both English and Chinese

• Hands-on experience in MS Office applications

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.