職位需求編號: 3999

Waiter/ Waitress - The Parade (Happy Valley Clubhouse)

職業檔案簡介

The job holder is responsible for supporting the daily operations of the restaurant through providing excellent food and beverage services to Members and their guests in the restaurant according the established standards at top quality level to ensure business and customer service objectives and targets are achieved consistently. Assisting the supervisor to ensure a smooth and efficient service in the assigned section of the restaurant; keeping the service standard at top quality and achieve high level of customer satisfaction; and maintaining a high level of hygiene and quality standard for the restaurant.

職位定義

Responsible for providing a pleasant dining experience by offering attentive service to customers at food and beverage establishments. This role involves greeting guests, taking orders, serving food and drinks, setting and clearing tables, and handling payments. They must have a thorough knowledge of the menu items, including ingredients and preparation methods, to answer customer queries and make recommendations when requested. A Waiter/Waitress needs to possess excellent interpersonal and communication skills, be well-organized, and have the ability to multitask in a fast-paced environment while maintaining a courteous and professional demeanor. They are also expected to adhere to hygiene and food safety standards. Job success is measured by the ability to ensure customer satisfaction and foster a welcoming atmosphere.

主要職責

Support Food and Beverage operations and provide excellent service to Members and guests.
Serve food and beverages promptly; replenish water and beverages and take additional orders as needed.
Set tables with tableware, decorations, condiments and napkins; remove used tableware/ consumable items from tables and reset tables for the next customer.
Maintain the tableware and consumable items are adequate to support daily operations.
Keep the workstation tidy, clean, hygienic and safe at all times.
Perform any other related duties as assigned by supervisor.

偏好

資格證書

經歷

A minimum of 1 year related restaurant experience gained in hotels/clubs/restaurants
Sound knowledge of restaurant etiquette. Basic knowledge of tableside service, food, wine, beer, liquor, sake, Chinese wine etc.
Good customer service skills, patient and friendly with problem solving skills
Ability to pay attention to details, stand and walk for extended periods
Good communication skills in English, Cantonese and Mandarin proficiency is an advantage.