Sales and Operations Officer

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division  

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Drives sales performance and achievement of retail business targets across stores through effective planning, execution and team leadership.
• Oversees daily retail operations and ensure consistent execution of operating standards, customer service excellence and brand standards across all retail locations.
• Leads frontline team by providing direction, coaching, performance management and development support to strengthen team capability and engagement.
• Analyses sales trends, operational data and customer insights, and recommends actions to improve sales productivity, profitability and operational effectiveness.
• Plans, coordinates and evaluates promotional campaigns and merchandising initiatives to maximize sales opportunities and customer engagement.
• Manages inventory control processes, stock allocation, stock transfers and inventory accuracy to ensure optimal product availability and minimize stock loss.
• Compiles weekly sales and operation reports
• Has regular store visits to ensure merchandise displays are accurately executed
• Handles escalated customer feedback, enquiries and complaints, ensuring timely resolution and continuous improvement of customer satisfaction.
• Identifies opportunities to streamline processes, improve operational efficiency and implement best practices across retail operations.
• Ensures compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business
• Undertakes other duties as assigned by Line Manager

About You

• A Bachelor degree in business, retail operations or related disciplines.
• A minimum of 2 years relevant experience in retail operations / shops management.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.