Senior Branch Supervisor

Job Summary

The job holder is responsible to oversee daily operations and analyze betting trends, customer preferences, and market competition to develop strategies that enhance customer engagement and boost branch revenue.

The Job

You will

• Assist Branch Manager in day-to-day business activities of the branch/ new format experience Branches, and deputize RM and peers as required
• Conduct branch supervision, administration works and staff deployment to deliver high quality customer service for reaching customer expectation and satisfaction
• Knows your customers, response by positively engage with customers and retain the relationship in their wagering experience based on the demographics of the district and customer needs. Represent as Area Ambassador to build up positive community relationship with local stakeholders
• Execute business initiatives & cascaded business plans to drive performances vs KPI, and renders support, guidance and coaching to junior staff members on OCBBs transformation strategy
• Control operating expenses to effectively utilize available resources to maximize operational efficiency
• Collaborate with BMT & leads a team of junior members to enhance teamwork, promote open communication and escalate junior staff issues and conflicts when required
• Groom & develop the right competence of staff to deliver the customer experiences in both transactional and new format style OCBBs
• Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses
• Undertake other duties as assigned by Branch Manager

About You

You should have

• Diploma or above in any discipline
• A minimum of 3 years’ experience in Retail or Service industry
• Strong leadership skills & attention to details
• Excellent interpersonal & communication skills in both spoken/written English & Chinese
• Hands-on experience of MS office applications
• Ability to work on shift including weekends and public holidays
• Knowledge of Horse Racing, Football Betting and Mark Six an added advantage

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.