Senior Manager, Food & Beverage

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Department - Racecourse Management

The job holder is responsible for managing all the racecourse operations excluding Trackside Catering in Happy Valley and Sha Tin, to providing quality food and beverage products, and services, delivering excellent customer services to Members and the public through well-trained, well-mannered and well-groomed staff, and providing Members with the feeling of exclusivity and being treated as privileged. The job holder oversees the operations of F&B racecourses outlets and restaurants, as well as the catering operations during the non-race day events.

The Job

• Ensuring that all staff within areas of responsibilities delight the Members and the public for raceday and non-raceday functions. This includes:
  • Continuously improving operational efficiency, resource planning, and fair allocation of work.
  • Setting up performance standards.
  • Overseeing the training of staff to develop their potential.
  • Inspiring and motivating staff to provide the highest standards of customer service to members and the public.
  Additionally, this role involves managing all Members' and the public's issues requiring management attention and supervising staff in planning and implementing menus for various events and functions on both racedays and non-racedays.
• Achieving business results and managing the cost base of Happy Valley Racecourse (HVRC) and Shatin Racecourse (STRC) according to set budget targets through:
  • Implementation of clear goals and marketing strategies aligned with the Club's Vision, Mission and Core Values.
  • Directing staff to prepare marketing plans and achieve budgets.
  • Overseeing the planning and execution of menus, marketing efforts, and promotions.
• Planning and executing catering deliverables of marketing initiatives to create customer interest and satisfaction. This is achieved by working closely with marketing teams to design and launch promotional programmes.
• Ensuring that the Club's policies, procedures, and guidelines are implemented, including:
  • Inspections of food and beverage quality, service standards, and cleanliness of public areas and kitchens during operations.
  • Ensuring safety records of staff, Members, and the public comply with statutory standards.
  • Monitoring work processes and ensuring standards are maintained in production kitchens.
• Ensuring prudent cost allocation and control in expenditure to align with approved budgets. This includes:
  • Reviewing variances in financial reports and taking remedial actions to reduce them.
  • Working with Procurement to source the best F&B and Furniture, Fixture and Equipment (FF&E) products with the highest quality and value.
• Overseeing the management of all aspects of the Catering & Events section, including marketing and sales for events, and developing and executing activities to improve customer satisfaction and maximize profitability.
• Recommending staffing decisions and planning succession of critical positions through delegation and training to ensure effective management and leadership continuity.
• Ensuring compliance with safety regulations to provide a safe environment for Members, the public, and staff by:
  • Ensuring all concerned staff obtain valid licenses.
  • Overseeing safety training for all staff.
  • Directing staff to regularly review and inspect facilities.
  • Initiating communication sessions with main stakeholders.
  • Driving the implementation of best practices for a better workplace in operations.
• Acting as the representative on the Fine Wine Purchase Group to coordinate and communicate wine-related areas across business units. This includes:
  • Handling wine lists, wine promotions, wine dinners, and takeaway items.
  • Providing creative input and ideas to the committee for review and execution.
• Undertaking other duties as needed.

About You

• A university degree or higher diploma in Hospitality Management from a leading hospitality institution 
• Hygiene Manager Certification and food safety standards and knowledge or qualifications 
• A minimum of 10 years of managerial experience in a sizable hospitality operation
• Sound knowledge of food and beverage management and products 
• Knowledge of HACCP systems and ISO 22000 is an advantage 
• Proficiency in IT hospitality systems (e.g. catering, stock management system, etc)
• Fluency in both written and spoken English.  Cantonese and Mandarin is an advantage.

Apply Now!

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.