Assistant People and Administration Manager (Retail)

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

Job Summary

The job holder will focus on supporting workforce management across various departments to ensure efficient operations and optimal staffing in diverse environments. Responsibilities include managing functions such as rostering, payroll administration, and coordinating staff activities. Additionally, the job holder will also collaborate with supervisors to ensure staff levels align with operational needs, provide administrative support, and ensure compliance with relevant policies and procedures.The job holder is vital for maintaining a proactive and motivated workforce, contributing to the overall efficiency of the organization.

The Job

• Assist supervisors in providing effective workforce management services to ensure smooth operations.
• Support in managing staff-related matters, including recruitment, training, and performance evaluations.
• Assist in creating, maintaining, and managing staff rosters to meet operational requirements.
• Handle inquiries related to work schedules, salary information, and policies for part-time staff.
• Provide governance and quality assurance support for workforce admin leave applications and usage of the Employee Self Service (ESS) system.
• Compile and prepare management statistics and operational reports for workforce analysis.
• Conduct general administrative tasks and support various ad hoc projects as assigned.
• Ensure compliance with relevant policies and procedures, including safety and legal requirements.
• Perform duties related to Support event days operations and activities, such as check-in counter support and other assigned responsibilities.
• Support in communication activities to strengthen relationships between management and staff to foster a collaborative environment.
• Undertake other duties as assigned by Line Manager.

About You

• Tertiary education or above, with a preference for degrees in relevant fields such as HR, Hospitality, or Business Administration;
• A minimum of 5 years' solid experience in operations and administration preferably in sizable organizations;
• Proven experience in safety auditing, accident investigation, and safety promotion is an advantage. Qualifications in Occupational Safety and Health (OSH) related studies is preferred;
• Understanding of the latest digital trend in the market (e.g. AI, gamification, social connectivity) and solid hands-on experiences is highly preferred;
• High initiative and the ability to work independently;
• Strong business acumen and strong attention to detail;
• A problem-solving mindset and a collaborative spirit;
• An open-minded, fair, inclusive, and professional approach, with proven negotiation skills;
• An approachable personality, emotional intelligence, and excellent interpersonal skills;
• Good communication skills in both English and Chinese; good command of Putonghua an added advantage;
• Proficiency in MS office applications and Chinese word processing.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.