Assistant People and Administration Manager (Retail)

The Department

With over 80 off-course betting branches and 2 racecourses, Retail and Telebet Services Department is committed to provide quality and efficient service to our customers throughout Hong Kong.  

The job holder will focus on supporting workforce management across various departments to ensure efficient operations and optimal staffing in diverse environments. Responsibilities include managing functions such as rostering, payroll administration, and coordinating staff activities. Additionally, the job holder will also collaborate with supervisors to ensure staff levels align with operational needs, provide administrative support, and ensure compliance with relevant policies and procedures.The job holder is vital for maintaining a proactive and motivated workforce, contributing to the overall efficiency of the organization.

The Job

You will:

• Assist supervisors in providing effective workforce management services to ensure smooth operations.
• Support in managing staff-related matters, including recruitment, training, and performance evaluations.
• Assist in creating, maintaining, and managing staff rosters to meet operational requirements.
• Handle inquiries related to work schedules, salary information, and policies for part-time staff.
• Provide governance and quality assurance support for workforce admin leave applications and usage of the Employee Self Service (ESS) system.
• Compile and prepare management statistics and operational reports for workforce analysis.
• Conduct general administrative tasks and support various ad hoc projects as assigned.
• Ensure compliance with relevant policies and procedures, including safety and legal requirements.
• Perform duties related to Support event days operations and activities, such as check-in counter support and other assigned responsibilities.
• Support in communication activities to strengthen relationships between management and staff to foster a collaborative environment.
• Undertake other duties as assigned by Line Manager.

About You

You should have

• Tertiary education or above, with a preference for degrees in relevant fields such as HR, Hospitality, or Business Administration;
• A minimum of 5 years' solid experience in operations and administration preferably in sizable organizations;
• Proven experience in safety auditing, accident investigation, and safety promotion is an advantage. Qualifications in Occupational Safety and Health (OSH) related studies is preferred;
• Understanding of the latest digital trend in the market (e.g. AI, gamification, social connectivity) and solid hands-on experiences is highly preferred;
• High initiative and the ability to work independently;
• Strong business acumen and strong attention to detail;
• A problem-solving mindset and a collaborative spirit;
• An open-minded, fair, inclusive, and professional approach, with proven negotiation skills;
• An approachable personality, emotional intelligence, and excellent interpersonal skills;
• Good communication skills in both English and Chinese; good command of Putonghua an added advantage;
• Proficiency in MS office applications and Chinese word processing.

Terms of Employment

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.