Assistant Technical Manager, IT Asset Management

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club’s exploitation of the public cloud.
• Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• System Monitoring and Optimisation: Monitor, maintain, and optimise systems to ensure smooth operations and effective end-of-service transitions
• Data Analysis: Analyse data and trends to enhance end-of-service processes, ensuring efficient transitions and maintaining asset integrity
• Discovery Process Design: Design, implement, and maintain discovery processes to ensure accurate asset visibility and data integrity
• Technical Support for CMDB: Provide technical support to optimise CMDB performance
• CMDB Management: Maintain and optimise the CMDB, ensuring data accuracy and resolving issues
• IT Operations Support: Support seamless IT operations through effective system management and optimisation
• Data Analytics for Improvement: Perform data analytics to identify trends, patterns, and insights that drive continuous improvement in IT asset and configuration management processes

About You

You should have:

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field
• Experience: At least 7 years of hands-on experience in IT Asset and Configuration Management
• Communication Skills: Proficient written and spoken communication skills in Cantonese and English, with the ability to present ideas professionally
• Experience working in IT or technology-driven environments is preferred
• Knowledge of core Project Management reporting principles and their application to successful support projects/programmes
• Previous experience in supporting an IT Projector IT PMO governance environment reporting on projects and programmes is mandatory
• Strong multitasking and prioritization skills
• Proven experience in system monitoring, maintenance, and optimization. Strong analytical skills with the ability to analyze data and trends. Experience with CMDB management and optimization. Excellent problem-solving skills and attention to detail. Strong communication and technical support skills
• Proficiency in tools such as MS Office, Jira, Confluence
• Experience with report preparation and charting using Excel, Power BI, or other data visualization tools
• Experience maintaining project artifacts and audit trails
• Knowledge of agile delivery methodology will be an advantage
• Familiarity with any ITSM platforms is a plus

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax: 2966-5770

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
 

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.